Delivery Policy

We are only able to deliver online orders to you if you have a permanent address on the UK mainland.  If your delivery address is in the highlands of Scotland - postcodes IV, KW1-14, PA34, PA37-39, PH19-40, PH41 Sector 4 £ PH49-50 a delivery surcharge applies.  Please contact customer services for details of this charge, or if after your order is placed we will contact you to inform of any surcharge within 4 working hours of you placing your order.

 

Delivery charges are detailed at checkout on the website except in cases where some postcodes that are not accessible by the courier may carry an extra charge, you will be contacted shortly if this is the case.


Delivery charges stated at checkout cover one man delivery and can be kerbside only delivery in some cases. If you live in a flat, you may incur a further premium on your delivery charge stated.We will need to be informed in advance of delivery if this is the case otherwise your goods will not be carried upstairs.

 

We aim to dispatch all orders as soon as possible, usually quoting 7-10 working days from date of order.  However the majority of deliveries are carried out quicker than this.  Any items that are out of stock may extend the delivery time of goods over the 7-10 day period quoted. 

 

Please be aware that any built to order or bespoke products have an average lead time of 4-5 weeks. 

 

If you require your order to be delivered by a specific date then please get in contact with us by telephone or e-mail to check if this is feasible.

 

Our order status and tracking system enables you to check the progress of your order.  All information provided is for guidance only, and we cannot guarantee the accuracy of delivery information provided by this medium. 

 

With most orders we will inform you of the estimated delivery date within 3 days of your order, either by telephone or by e-mail.  Some orders will be given an approximate time of delivery of which you will be informed by telephone on the day of delivery. 

 

We will endeavor to fulfill your order by the date set out in the e-mail by which we confirmed

your order. Where this e-mail did not contain such a date or an item is back-ordered we shall endeavor to fulfill your order within thirty (30) days.

 

For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

 

If you are unable, for whatever reason, to take delivery of your order on the confirmed delivery date, we reserve the right to charge you for any subsequent deliveries.

 

You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.

 

If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an administration fee of £100 plus VAT.

 

If we accidentally damage goods in the course of delivery our liability for that damage is limited to the repair or replacement of the goods or the value thereof.

 

Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery or re-scheduling of delivery.

 

Some items are dispatched directly from a third-party, we will not be held responsible for delays in delivery when delivery is out of our direct control. 

 


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